- Shipping Info
Despatch is usually same day for orders in stock and placed before 10am. Orders placed after 10am will be despatched either the same day or the next working day dependent on the volume of orders received, special delivery orders are given priority. Items with an estimated despatch time are sent as soon as they become available on the selected service.
Anyone wanting Special Delivery for a Saturday needs to select the Saturday option at checkout otherwise any order made after 10am on Thursday will not be guaranteed for arrival until Monday before 1pm.
Delivery is Monday to Saturday. These services cannot be 100% guaranteed by us personally, but we will do everything we can to ensure a smooth delivery. We aim to despatch orders placed before 10am the same day, and standard delivery normally takes 2-5 working days, but may take longer during busy periods such as Christmas. We will try to keep you informed of any delays, but please feel free to email or phone for the status of your order at any time. We send most items via Royal Mail First Class delivery unless otherwise required. We cannot guarantee the time of any deliveries, but will do our best to get your order to you as quickly and conveniently as possible. We reserve the right to charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you, or you refuse the parcel when the courier attempts to deliver it without reasonable cause.
- Return Policy
When you make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) so please read them carefully. We may at anytime revise these terms and conditions without notice. It is up to you to ensure you regularly review as necessary.
Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Pricing and availability
The total price of your goods will be stipulated at the time you place your order or at the end when your order has been confirmed. All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.
We have the right to make alterations to the prices in the following circumstances:
on extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost;
we reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges);
all products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately;
we endeavour to hold stocks of all our active products, but if we are out of stock of your chosen item we will inform you of an estimated delivery date (subject to availability);
some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges.
We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Payment is taken at the time of order through a secure server by debit or credit card. Please do not e-mail your card details to us, we cannot be held responsible for security if you supply your details in this way.
We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability.
We hope you enjoy using our website, but please note that the use of this website is entirely at your own risk. We cannot accept any responsibility for loss, disruption or damage to your data or your computer system which may occur during or because of the use of this website.
We will always try to give you helpful and totally honest advice, but the decision to purchase an item ultimately lies with the customer and we cannot accept responsibility for the success or otherwise of any particular product in any particular application, and no credit will be issued should you advise us that use of a particular product purchased has not accomplished the desired effect on a horse.
Delivery is Monday to Saturday. These services cannot be 100% guaranteed by us personally, but we will do everything we can to ensure a smooth delivery. We aim to despatch orders placed before 10am the same day, and standard delivery normally takes 3-5 working days, but may take longer during busy periods such as Christmas. We will try to keep you informed of any delays, but please feel free to email or phone for the status of your order at any time. We send most items via Royal Mail first class delivery unless otherwise required. We cannot guarantee the time of any deliveries, but will do our best to get your order to you as quickly and conveniently as possible. We reserve the right to charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you, or you refuse the parcel when the courier attempts to deliver it without reasonable cause.
We will accept returns and give full refunds where the product has not been opened or damaged. Shipping costs in this case will normally be at your expense, and we can only credit you on safe receipt of the goods into our hands.
We are happy to accept export orders.
Any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be.
Goods damaged in transit
When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels your are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in al correspondence).
Goods lost in transit
We will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery, 1-2 working days for special delivery option).
Your privacy is important to us. We guarantee that we do not pass on any information given to us by our customers to other organisations. We are required by the UK Data Protection Acts of 1984 and 1998 to follow tight security procedures in the storage and disclosure of information provided to us by our customers.
The personal details that you do supply are for the sole purpose of fulfilling your order efficiently and to allow us to offer you an enjoyable service that matches your needs.
Your name and e-mail address will be added to our E-Mail list if you place an order with us or contact us with an enquiry. This list will be used from time to time to advise you of special offers, new products, etc. You are free to unsubscribe from this list at any time, either by contacting us.
We do not collect credit/debit card information.